Our Return Policy – Simple and Hassle-Free!
If the item isn’t exactly what you hoped for, don’t worry! After receiving your order, you have 14 days to cancel and return the product to us. All you need to do is contact us within 14 days after receiving the item and provide your order number and name.
The return process is simple – after submitting your request, you have 14 days to send the item back to us. Once we receive the product in its original condition, we will refund your money within 14 days (excluding shipping costs).
The product must be returned in the same condition as it was before use (including tags and packaging). The cost of return shipping is covered by the buyer, unless we made an error in sending the product.
Note: If the product has been used, damaged, or opened, a return is not possible.
Contact us at: epakk@epakk.ee
Non-returnable items:
- Tobacco products
- Opened perfumes, cosmetics, and beauty products
- Opened photo and cinematography products
- Magazines and newspapers
- Underwear, tights, socks, stockings, and bras
- Opened hygiene products and clothing that cannot be returned for health or hygiene reasons
- Specially made-to-order or cut products
- Perishable items
- Items that have been opened or mixed with others, making them impossible to separate
We’re here to make your shopping experience easy – returns are simple and hassle-free!